Gaya APA
Tjiptono,Fandy, ., Diana, , A.
(2003).
Total Quality Management (TQM)
(
Ed.5 revisi)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono,Fandy, ., Diana, , Anastasia.
"Total Quality Management (TQM)".
Ed.5 revisi
Yogyakarta:
Andi,
2003.
Monograf.