Gaya APA
Tjiptono, F.
(1997).
Prinsip-prinsip total quality service
(
Cet.1)
.
Yogyakarta:
Andi Offset.
Gaya MLA
Tjiptono, Fandy.
"Prinsip-prinsip total quality service".
Cet.1
Yogyakarta:
Andi Offset,
1997.
Monograf.